Why Face-to-Face Workplace Communication Is So Vital in the Digital Era

Why Face-to-Face Workplace Communication Is So Vital in the Digital Era Why Face-to-Face Workplace Communication Is So Vital in the Digital Era From the coworker who is constantly getting dings on their phone to our cultures obsession with social media, theres good reason for the growing concern regarding the way we engage with digital tools to communicate in the workplace.In fact, much of the technology designed to make us mora productive in the professional world can actually do the exact opposite. For starters, instantaneous communication can make it challenging for employees to concentrate on one task at a time, especially if they are frequently being interruptedby an endless flow of texts, emailles, and phone calls.In addition, while digital communication tools can help us increase productivity and boost efficiency at work, our escalating and intense relationship with this technology can send us down the road to bad habits - especially if this technology starts to replace hum an interaction.In 2016, Randstad askedemployees around the globe whether technology helps or hinders their ability to relate to and build relationships with colleagues. More than half of the respondents said they feel technology makes them feel less connected to people in the real world, and89 percentsaid face-to-face meetings were the best way to interact with others at work.The Paradoxical Way Communication Technology Hinders CommunicationAs an author, communication expert, and grenzberschreitend speaker, I firmly believe our reliance on technology at work can be a hindranceto effective communication, especially if it ends up as a complete substitute for face-to-face interaction.Smartphones, tablets, and computers have all contributed to a reduction in the number of face-to-face interactions we have with our coworkers, managers, and clients. It is much easier to send a quick text or email than it is to actually take the time and effort to talk to someone in personfor even a few mi nutes.While this approach is clearly advantageous with regard to efficiency, there is value to the face-to-face dialogue that seems to be turning into a lost art. We tend to build better relationships with each other, and our customers, viadirect, in-person interactions.If we want our work environments to promote creativity, collaboration, and effective communication, we must approach digital workplace policies with a top-down strategy. After all, management sets the tone for what is - and what is not - acceptable.Todays business leaders must create cultures of transparency regarding how and when mobile devices can be used in the office. They must help employees understand that while digital communication tends to be more efficient, face-to-face interaction is still the most powerful way to achieve business goals.Being in the presence of other people allows us to hear what they are really saying. We can read and assess their body language, nonverbal cues, and emotional state, and we formulate appropriate responses. With face-to-face communication,we can also minimize misunderstandings and provide more opportunities for clarification.Furthermore, communicating with colleagues and clients in person allows us to exhibit more genuine reactions and use our own body language as a cue for others. It also helps develop more trusting and meaningful connections.Finding the Right BalanceIt is important to understand that even the best technology and digital communication tools are only as effective as the people using them.At the end of the day, communication still requires input from humans - and it always will if we want to do it successfully. Finding a healthy balance of how and when your employees utilize digital tools versus in-person communication ultimately depends on your ability as a manager to set clear boundaries and communicate expectations company-wide.The bottom line The more transparent and engaged each employee is on a personal level, the easier it wil l be to promote a healthy mix of digital habits and face-to-face communication in the long run.Ulrich Kellerer is an inspirational business leader, international speaker, and mental health activist. Connect with him on LinkedIn, Twitter, and Facebook.